Busy with social management

Sometimes projects are best captured in a photo. Other work is less visible, but just as crucial to the result. One of these is our role in supporting residents during our work. For example, in a Rochdale home, mold was discovered under the floor. This was difficult for the resident to accept. Her initial reaction was understandable: what you don't see doesn't immediately feel like a problem. Nevertheless, the situation demanded action, also with her health and peace of mind in mind.

The process required several conversations and clear explanations. Ultimately, it was decided, after mutual consultation, to temporarily relocate the resident. She stayed in a hotel for two months, allowing the old floor to be removed and replaced, and we could move the belongings. After the work was completed, she was able to return to her home.

The process was intensive and challenging, but through patience, empathy, and close collaboration between Rochdale, Coen en Hagedoorn, and Welna, a solution was found that all parties could agree on. It's precisely these kinds of processes that demonstrate the importance of social management within our projects.

Wim Leenders
Senior Project Manager

– Welna Woningservice –