Help and explanation regarding your devices

A guide to your guest accommodation

Do you have a problem or a question about the appliances in your guest accommodation? Select below what you need help with.

Help and information about your smart TV

General TV settings

Go to your TV's settings menu

CountryThe Netherlands
Tuning typeDTV
Digital typeDVB-C
Scan typeScan network
Frequency474000
Network ID4444
Modulation256-QAM
Symbol rate6900

Then press Enter or Start

For a number of TVs, you can select Ziggo as the network provider, meaning you have fewer follow-up steps to complete.

Then always check if the frequency is set to 474000 and the network ID to 4444. This is set to 5555 by default, which is incorrect for the Central and Northern Netherlands region.

You are using a Salora 32-inch smart TV. Below you will find the right information to help you get started quickly.

1: Remote control
not responding

Checklist

  • Does your remote control match this image? The brand Salora is listed on it.

  • Can you turn the TV on and off with the remote control?

  • If not, swap the batteries with another device in your home to test.

2: No channels
on my TV

Checklist

  • Does your TV match this image? The brand Salora is listed at the bottom.

  • If the modem light shows White and your Wi-Fi is working, then a TV signal is also coming into the home.

  • Check if the COAX cable from the TV is connected to the wall socket via a splitter.

  • Check if the TV is set to Ziggo frequency 4444 (not 5555).

3: Quick Start
and other TV help

Quick Start Video Wi-Fi and TV

Help and explanation with clear examples

Quick start video simply explaining how your TV and modem work and how to troubleshoot any issues. Also available as a printable version.

Other helper tools

This online help tool from Ziggo gives you step-by-step insight into whether your TV is connected correctly.

Manufacturer's digital manual for setting up the TV.

4:
Switch on Welna

Send us a WhatsApp

Scan the QR code and go directly to WhatsApp.

Click on the button and contact us via WhatsApp.

Or use our form

If you would like a little more help with your report or perhaps do not have WhatsApp, you can easily report your TV/Ziggo outage using this smart form.

We always respond within 4 hours, and often even faster.

You are using a Diamant 40-inch smart TV. Below you will find the right information to help you get started quickly.

1: Remote control
not responding

Checklist

  • Does your remote control match this image? The brand Diamant is displayed on it.

  • Can you turn the TV on and off with the remote control?

  • If not, swap the batteries with another device in your home to test.

2: No channels
on my TV

Checklist

  • Does your TV match this image? The brand Diamant is listed at the bottom.

  • If the modem light shows White and your Wi-Fi is working, then a TV signal is also coming into the home.

  • Check if the COAX cable from the TV is connected to the wall socket via a splitter.

  • Check if the TV is set to Ziggo frequency 4444 (not 5555).

3: Quick Start
and other TV help

Quick Start Video Wi-Fi and TV

Help and explanation with clear examples

Quick start video simply explaining how your TV and modem work and how to troubleshoot any issues. Also available as a printable version.

Other helper tools

This online help tool from Ziggo gives you step-by-step insight into whether your TV is connected correctly.

Manufacturer's digital manual for setting up the TV.

4:
Switch on Welna

Send us a WhatsApp

Scan the QR code and go directly to WhatsApp.

Click on the button and contact us via WhatsApp.

Or use our form

If you would like a little more help with your report or perhaps do not have WhatsApp, you can easily report your TV/Ziggo outage using this smart form.

We always respond within 4 hours, and often even faster.

You are using a PEAQ 40-inch smart TV. Below you will find the right information to help you get started quickly.

1: Remote control
not responding

Checklist

  • Does your remote control match this image? The brand PEAQ is displayed on it.

  • Can you turn the TV on and off with the remote control?

  • If not, swap the batteries with another device in your home to test.

2: No channels
on my TV

Checklist

  • Does your TV match this image? The brand PEAQ is listed at the bottom.

  • If the modem light shows White and your Wi-Fi is working, then a TV signal is also coming into the home.

  • Check if the COAX cable from the TV is connected to the wall socket via a splitter.

  • Check if the TV is set to Ziggo frequency 4444 (not 5555).

3: Quick Start
and other TV help

Quick Start Video Wi-Fi and TV

Help and explanation with clear examples

Quick start video simply explaining how your TV and modem work and how to troubleshoot any issues. Also available as a printable version.

Other helper tools

This online help tool from Ziggo gives you step-by-step insight into whether your TV is connected correctly.

Manufacturer's digital manual for setting up the TV.

4:
Switch on Welna

Send us a WhatsApp

Scan the QR code and go directly to WhatsApp.

Click on the button and contact us via WhatsApp.

Or use our form

If you would like a little more help with your report or perhaps do not have WhatsApp, you can easily report your TV/Ziggo outage using this smart form.

We always respond within 4 hours, and often even faster.

You are using a TLC 42-inch smart TV. Below you will find the right information to help you get started quickly.

1: Remote control
not responding

Checklist

  • Does your remote control match this image? The brand TLC is listed on it.

  • Can you turn the TV on and off with the remote control?

  • If not, swap the batteries with another device in your home to test.

2: No channels
on my TV

Checklist

  • Does your TV match this image? The brand TLC is listed at the bottom.

  • If the modem light shows White and your Wi-Fi is working, then a TV signal is also coming into the home.

  • Check if the COAX cable from the TV is connected to the wall socket via a splitter.

  • Check if the TV is set to Ziggo frequency 4444 (not 5555).

3: Quick Start
and other TV help

Quick Start Video Wi-Fi and TV

Help and explanation with clear examples

Quick start video simply explaining how your TV and modem work and how to troubleshoot any issues. Also available as a printable version.

Other helper tools

This online help tool from Ziggo gives you step-by-step insight into whether your TV is connected correctly.

Digital manuals from the manufacturer to set up the TV and connect to Wi-Fi.

4:
Switch on Welna

Send us a WhatsApp

Scan the QR code and go directly to WhatsApp.

Click on the button and contact us via WhatsApp.

Or use our form

If you would like a little more help with your report or perhaps do not have WhatsApp, you can easily report your TV/Ziggo outage using this smart form.

We always respond within 4 hours, and often even faster.

Help and information about your Ziggo Wi-Fi connection

Ziggo modem Black (from 2023 - now Ziggo standard)

You are using a black Ziggo modem. Below you will find the correct information to quickly resolve your issue.

Step 1:
Check connections

Hardware and cabling

  • 1
    Check if modem has power
  • 2
    Check if a COAX cable runs from the modem to the wall socket
  • 3
    Want to check really thoroughly? Then use the Ziggo online help tool.

This online help tool from Ziggo gives you step-by-step insight into whether the connections are correct.

Digital quick guide to easily install the modem.

Solved or not?

  • Can you go online: Solved

  • If you CANNOT go online: Go to Step 2

Step 2:
Check modem status

LED status overview

  • White = Online

  • Green = Update (temporary)

  • Blue = Update (temporary)

  • Flashing red = Offline

Reset and updates

  • 1
    Unplug the modem for 10 seconds and then switch it back on.
  • 2
    Wait 15 minutes for the modem to be fully updated.
  • 3
    Then the light is white or flashes red.

Solved or not?

  • LED status now white: You are connected

  • LED status flashing red: Go to Step 3

Step 3: Quick Start
modem and TV help

Quick Start Video Wi-Fi and TV

Help and explanation with clear examples

Quick start video simply explaining how your TV and modem work and how to troubleshoot any issues. Also available as a printable version.

Solved or not?

  • Can you go online: Solved

  • If you CANNOT go online: Go to Step 4

Step 4:
Switch on Welna

Send us a WhatsApp

Scan the QR code and go directly to WhatsApp.

Click on the button and contact us via WhatsApp.

Or use our form

If you would like a little more help with your report or perhaps do not have WhatsApp, you can easily report your Ziggo outage using this smart form.

We always respond within 4 hours, and often even faster.

Solved or not?

  • Welna, together with Ziggo and the contractor, manages to resolve almost every outage.

  • And if Ziggo is really not possible, we will immediately provide an alternative via 5G.

You are using a white Ziggo modem. Below you will find the correct information to quickly resolve your issue.

Step 1:
Check connections

Hardware and cabling

  • 1
    Check if modem has power
  • 2
    Check if a COAX cable runs from the modem to the wall socket
  • 3
    Want to check really thoroughly? Then use the Ziggo online help tool.

This online help tool from Ziggo gives you step-by-step insight into whether the connections are correct.

Digital quick guide to easily install the modem.

Solved or not?

  • Can you go online: Solved

  • If you CANNOT go online: Go to Step 2

Step 2:
Check modem status

LED status overview

  • White = Online

  • Yellow white = Misconfiguration

  • Green = Update (temporary)

  • Flashing green = Offline

Reset and updates

  • 1
    Unplug the modem for 10 seconds and then switch it back on.
  • 2
    Wait 15 minutes for the modem to be fully updated.
  • 3
    Then the light is white or flashes red.

Solved or not?

  • LED status now white: You are connected

  • LED status flashing green: Go to Step 3

Step 3: Quick Start
modem and TV help

Quick Start Video Wi-Fi and TV

Help and explanation with clear examples

Quick start video simply explaining how your TV and modem work and how to troubleshoot any issues. Also available as a printable version.

Solved or not?

  • Can you go online: Solved

  • If you CANNOT go online: Go to Step 4

Step 4:
Switch on Welna

Send us a WhatsApp

Scan the QR code and go directly to WhatsApp.

Click on the button and contact us via WhatsApp.

Or use our form

If you would like a little more help with your report or perhaps do not have WhatsApp, you can easily report your Ziggo outage using this smart form.

We always respond within 4 hours, and often even faster.

Solved or not?

  • Welna, together with Ziggo and the contractor, manages to resolve almost every outage.

  • And if Ziggo is really not possible, we will immediately provide an alternative via 5G.

Log in to your Wi-Fi network

Log in with the Black Ziggo modem (standard)

Internet access with card

  • On the back of the Ziggo modem you can pull out the square card with the login details.

  • The network name and password are indicated there.

  • You can also log in directly with your smartphone by scanning the QR Code.

Internet access without a ticket

  • You can still log in without a card. Your Wi-Fi login details are also listed on the bottom of the modem.
  • Look at the bottom of the Ziggo modem where the network name and password are stated.
  • It is useful to take a picture of it, so you always have the information at hand.

Internet access with card

  • On the white Ziggo modem you can pull out the orange flap with the login details.
  • The network name and password are indicated there.
  • By scanning the QR code, you can log in directly to your network with your smartphone.

Internet access without a ticket

  • You can still log in without a card. Your Wi-Fi login details are also listed on the bottom of the modem.
  • Look at the bottom of the Ziggo modem where the network name and password are stated.
  • It is useful to take a picture of it, so you always have the information at hand.

Click & Ready

5G modem

In principle, no manual is needed for this product. You can log in immediately using the QR code on the bottom of the device. However, please keep in mind that not every location in the home can count on a good connection. Preferably, place this modem on the windowsill by the window.

For detailed explanation:
Go to the online manual or watch the explainer video.

TP-Link Mifi

5G modem (dongle)

Easy online:

  1. For 'On' or 'Off', press the side button for 3 seconds
  2. Log in to WiFi with data on the sticker

For detailed explanation:
Download the factory manual (PDF) or watch the explanatory video.

TC-Linkzone Mifi

5G modem (dongle)

Easy online:

  1. Make sure the appliance is plugged in
  2. For 'On' or 'Off', press the side button for 3 seconds
  3. Log in to WiFi with data on the sticker

For detailed explanation:
Download the factory manual (PDF) or watch the explanatory video.

Explanation of other devices and items

Kitchen appliances and laundry facilities

ETNA oven

Download the factory manual below.

Product image may differ slightly from delivered product in practice.

ETNA hob

Download the factory manual below.

Product image may differ slightly from delivered product in practice.

BEKO washing machine

Download the factory manual below.

Product image may differ slightly from delivered product in practice.

IKEA refrigerator

Download the factory manual below.

Product image may differ slightly from delivered product in practice.

Coffee maker

Download the factory manual below.

Product image may differ slightly from delivered product in practice.

Cooking on induction

Go to the detailed webpage where everything is explained.

More sustainable and safer cooking without gas and open fire.

Do you have a question or problem? We are happy to solve it for you!

Are you experiencing a problem with your internet, TV, or temporary home? Welna Woningservice is happy to help. Please fill out the form below first. This ensures we have the correct information immediately and can assist you faster. Upon receipt, we will get to work for you right away. Our goal: to call you back the same day with a suitable solution.

Ask your question to Welna!

Resident question or problem

Please indicate if you're missing any items or if anything else happened during or after the move. Uploading photos will provide additional clarity about the situation.

Please indicate if you notice anything missing from the furnishings or anything else you'd like to share about the temporary accommodation. Uploading photos will provide additional clarity about the situation.

Explain your question. Uploading photos will clarify the situation and help us provide better and faster assistance.

By uploading photos of the front and back of your TV, you'll provide us with additional information so we can resolve your issue more quickly.

With this information we can request information from Ziggo.

You can fill this in here or take a picture of it and send it along using the photo upload field.
We'll respond to your inquiry within 4 business hours. We'll call you first, and if we don't answer, we'll send you a WhatsApp message. If you don't have WhatsApp, we'll send you an email. 

Or email us…

For general questions:
info@welnawoningservice.nl

For technical questions:
online@welnawoningservice.nl