Help with clear pictures, without unnecessary chatter.

Most residents do not need long manuals full of technical explanations. Above all, they want to quickly know how something works or how a problem can be solved.

Therefore, Welna developed practical online support tools with clear images and simple step-by-step explanations. This allows residents and support staff to resolve many questions independently. If additional help is needed, our helpline is always available.

Smartphones

Our online support tools have been developed for use in temporary housing and are therefore fully optimized for smartphones:

• A picture is often worth a thousand words.
• So focus on images with short supporting text.
• Accessible via the webpage or QR code
• Intuitive to use on a smartphone
• Available in nine languages

Applications

The online help tools are currently available for:

• TV installation and channel settings
• Wi-Fi and internet connections
• Smart forms and notifications

The range is continuously expanded based on practical experience and the needs of residents, housing associations, and project partners.

Would you like to view Welna's online help tools yourself? Then visit our housing assistance page.

– Welna Woningservice –